Microsoft Certified:
Dynamics 365 Customer Insights (Data) Specialty

As a candidate for this exam, you implement solutions that provide insights into customer profiles and that track engagement activities to help improve customer experiences. You should have firsthand experience with:

• Dynamics 365 Customer Insights - Data
• Microsoft Power Query
• Microsoft Dataverse
• Microsoft Azure Data Lake Storage
• Azure Data Factory pipelines

You should also have direct experience with practices related to:

• Privacy, compliance, and consent
• Security
• Responsible AI

As a candidate for this exam, you need experience with data processes related to:

• Preparation
• Matching
• Segmentation
• Enhancement
• Deduplication

You should have a general understanding of:

• Azure Machine Learning
• Azure Synapse Analytics
• Azure architecture