As a Microsoft Dynamics 365 Business Central developer, you’re responsible for designing, developing, testing, and maintaining solutions based on Dynamics 365 Business Central. In this role, you develop apps that extend Business Central, including customizing or adding extra functionality. You also integrate Business Central with other applications, such as Microsoft Power Platform products. Plus, you need to ensure that data remains current during an upgrade process. As a Business Central developer, you’re responsible for troubleshooting and debugging issues in the system. This may involve: Identifying the root cause of a problem. Fixing bugs. Testing the solution to ensure that it works as expected. You may be required to optimize the performance of the system by: Identifying bottlenecks. Improving code quality. You must have applied knowledge of Business Central and the application language (AL), the development environment, and other tools to develop extensions for it. You need some knowledge of how to install and upgrade the system. You should also understand: Industry terminology. The Business Central role in relationship to Microsoft 365 and Dynamics 365. As a developer, you should have knowledge of: AppSource, Business Central–related technologies, frameworks, and services to build solutions. Technologies for application lifecycle management (ALM), including source control management (SCM) and continuous integration and continuous delivery (CI/CD). Important The English language version of this certification will be updated on June 10, 2025. Review the study guide linked in the Certification resources section for details about upcoming changes.

As a candidate for this certification, you're a Microsoft Dynamics 365 customer experience analyst who has: Participated in or plans to participate in Dynamics 365 Sales implementations. An understanding of an organization's sales process. An understanding of the seller's perspective (user experience). An understanding of how AI and intelligence features increase seller efficiency. The ability to demonstrate Dynamics 365 Customer Insights - Data and Customer Insights - Journeys capabilities. You’re responsible for configuring, customizing, and expanding the functionality of Dynamics 365 Sales to create business solutions that support, automate, and accelerate the company's sales process. You use your knowledge of customer experience capabilities in Dynamics 365 Sales and Microsoft Power Platform to inform the following design and implementation tasks: Configure Dynamics 365 Sales standard and premium features. Implement collaboration features. Configure the security model. Perform Dynamics 365 Sales customizations. Extend Dynamics 365 Sales with Microsoft Power Platform. Deploy the Dynamics 365 App for Outlook. Set up journeys to support sales-related processes using Dynamics 365 Customer Insights - Journeys. Create Dynamics 365 Customer Insights - Data unified profiles from different data sources. As a candidate, you need: Experience configuring model-driven apps in Microsoft Power Apps. An understanding of accounts, contacts, and activities. An understanding of leads and opportunities. An understanding of the components of model-driven apps, including forms, views, charts, and dashboards. An understanding of model-driven app personal settings. Experience working with Dataverse solutions. An understanding of Dataverse, including tables, columns, and relationships. Familiarity with Power Automate cloud flow concepts, such as connectors, triggers, and actions. An understanding of the Dataverse security model and features, including business units, security roles, and row ownership and sharing. An understanding of the Dynamics 365 Sales Insights and Copilot functions that enhance, guide, and support the sales process. An understanding of how Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Insights - Data can personalize and support sales activities.

This course examines how administrators can manage and extend Microsoft 365 Copilot to meet their business needs. The course introduces you to Copilot, examines how to implement and administer it, and then explores the fundamentals of Copilot extensibility. Audience Profile This course is designed for administrators, Microsoft 365 administrators, and IT professionals who are interested in learning how to manage and extend Microsoft 365 Copilot.

Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys.   First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences.   Then, students will build impactful and personal experiences using Customer Insights – Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam. Audience Profile This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights for their organizations.   Students should have knowledge in basic marketing principles.   Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. They should also have basic model-driven application configuration experience.

Dynamics 365 Sales helps accelerate sales teams’ efforts with relationship-building tools and AI-driven insights. In this course, students will learn how to configure and leverage Dynamics 365 Sales to set sales teams up for success.   First, students will set up and configure lead and opportunity management strategies. Then students will organize their product catalog and process sales orders. Finally, students will leverage relationship selling features, the Sales accelerator, and Sales Insights.   In this course students will also learn how to set up and deploy Microsoft Copilot for Sales, a productivity tool to help sellers inside and outside Dynamics 365 Sales. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam. Audience Profile This course is designed for IT or sales professionals who want to learn how to leverage Dynamics 365 Sales and Microsoft Copilot for Sales for their organizations.   Students should have knowledge in basic sales principles.   Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. They should also have basic model-driven application configuration experience.

With model-driven apps, organizations can customize their user experiences with little to no code and create powerful applications that empower their users and increase productivity. This course is designed to help students learn the skills necessary to configure the Dynamics 365 customer experience model-driven apps, which include Dynamics 365 Sales and Dynamics 365 Customer Insights.   In this course, students will learn how to create tables and columns, work with Microsoft Dataverse, and configure the user experience inside a model-driven application. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam. Audience Profile This course is designed for IT or marketing professionals who want to learn how to leverage model-driven applications, Dynamics 365 Sales, Dynamics 365 Customer Insights, and Microsoft 365 Copilot for Sales for their organizations.   Students should be familiar with Microsoft Power Apps and basic data modeling principles.   Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights.