As a Microsoft Dynamics 365 Business Central developer, you’re responsible for designing, developing, testing, and maintaining solutions based on Dynamics 365 Business Central. In this role, you develop apps that extend Business Central, including customizing or adding extra functionality. You also integrate Business Central with other applications, such as Microsoft Power Platform products. Plus, you need to ensure that data remains current during an upgrade process. As a Business Central developer, you’re responsible for troubleshooting and debugging issues in the system. This may involve: Identifying the root cause of a problem. Fixing bugs. Testing the solution to ensure that it works as expected. You may be required to optimize the performance of the system by: Identifying bottlenecks. Improving code quality. You must have applied knowledge of Business Central and the application language (AL), the development environment, and other tools to develop extensions for it. You need some knowledge of how to install and upgrade the system. You should also understand: Industry terminology. The Business Central role in relationship to Microsoft 365 and Dynamics 365. As a developer, you should have knowledge of: AppSource, Business Central–related technologies, frameworks, and services to build solutions. Technologies for application lifecycle management (ALM), including source control management (SCM) and continuous integration and continuous delivery (CI/CD).

As a candidate for this certification, you're a Microsoft Dynamics 365 customer experience analyst who has: Participated in or plans to participate in Dynamics 365 Sales implementations. An understanding of an organization's sales process. An understanding of the seller's perspective (user experience). The ability to demonstrate Dynamics 365 Customer Insights - Data and Customer Insights - Journeys capabilities. You’re responsible for configuring, customizing, and expanding the functionality of Dynamics 365 Sales to create business solutions that support, automate, and accelerate the company's sales process. You use your knowledge of customer experience capabilities in Dynamics 365 Sales and Microsoft Power Platform to inform the following design and implementation tasks: Configure Dynamics 365 Sales standard and premium features. Implement collaboration features. Configure the security model. Perform Dynamics 365 Sales customizations. Extend Dynamics 365 Sales with Microsoft Power Platform. Deploy the Dynamics 365 App for Outlook. As a candidate, you need: Experience configuring model-driven apps in Microsoft Power Apps. An understanding of accounts, contacts, and activities. An understanding of leads and opportunities. An understanding of the components of model-driven apps, including forms, views, charts, and dashboards. An understanding of model-driven app personal settings. Experience working with Dataverse solutions. An understanding of Dataverse, including tables, columns, and relationships. Familiarity with Power Automate cloud flow concepts, such as connectors, triggers, and actions. An understanding of the Dataverse security model and features, including business units, security roles, and row ownership and sharing. Important The English language version of this certification will be updated on March 19, 2025. Review the study guide linked in the Certification resources section for details about upcoming changes.

This course examines how administrators can manage and extend Microsoft 365 Copilot to meet their business needs. The course introduces you to Copilot, examines how to implement and administer it, and then explores the fundamentals of Copilot extensibility. Audience Profile This course is designed for administrators, Microsoft 365 administrators, and IT professionals who are interested in learning how to manage and extend Microsoft 365 Copilot.