As a candidate for this certification, you: Perform discovery. Capture requirements. Engage subject matter experts and stakeholders. Configure business solutions by using Microsoft Power Platform tools and components. You create: Application enhancements Tailored user experiences Process automation As a candidate, you implement the design provided by and in collaboration with a solution architect and the standards, branding, and artifacts established by user experience designers. You implement integrations with third-party applications and services. You generate training documentation, and you facilitate training and enablement. You must interact and effectively communicate with members of a delivery team, stakeholders, and customer teams while championing for their success. You must have an understanding of application lifecycle management (ALM) practices for Microsoft Power Platform and quality assurance. You should be familiar with using the following Microsoft Power Platform components: Microsoft Dataverse Microsoft Power Apps Microsoft Power Automate cloud flows Microsoft Power Pages Microsoft Power Platform environments You should have proficiency in: Data modeling User experience design Requirements analysis You may be eligible for ACE college credit if you pass this certification exam. See ACE college credit for certification exams for details.

As a candidate for this certification, you’re a functional consultant with customer service expertise. You’re responsible for implementing solutions that focus upon: Customer service Quality Reliability Efficiency Customer satisfaction You design and implement service management processes and automation in collaboration with solution architects and developers. You coordinate with customer engagement administrators to implement and upgrade customer service components including: Dynamics 365 Contact Center Microsoft Copilot in Customer Service Collaboration Knowledge management Customer feedback You must have strong applied knowledge of customer service, including in-depth understanding of cases, knowledge management, queues, service scheduling, service-level agreements (SLAs), Microsoft Copilot Studio, Customer Service applications, Customer Voice, basic and unified routing, and Contact Center. As a functional consultant, your knowledge should include: Comprehensive understanding of the customer service application's role in relationship to the Dynamics 365 suite of apps. Basic understanding of the solution architecture. Important The English language version of this certification will be updated on March 18, 2025. Review the study guide linked in the Certification resources section for details about upcoming changes.

As a candidate for this certification, you’re a Microsoft Dynamics 365 Field Service functional consultant. You’re responsible for implementing solutions that: Schedule resources to meet customer requirements. Optimize resources by matching skills, locations, and availability. Equip frontline workers with the information and tools to deliver great service. Build a service history of customer assets. You’re responsible for: Configuring the default administration areas of the Field Service application. Configuring resources and scheduling. Configuring service agreements and booking setups. Managing work orders, incident types, and bookings. Managing customer assets. Installing and configuring the Field Service mobile app. Enhancing Field Service based on customer requirements. As a candidate, you should have a basic understanding of field service principles and the role the Field Service app plays in relationship to the Dynamics 365 suite of applications, including integration of: Microsoft Power Platform Dynamics 365 Customer Service Microsoft 365 apps Dynamics 365 Remote Assist Dynamics 365 Guides You should understand: Industry terminology Field service processes Work order lifecycle Uses for Copilot in Field Service Best practices Important The English language version of this certification will be updated on March 19, 2025. Review the study guide linked in the Certification resources section for details about upcoming changes.

As a candidate for this certification, you’re an expert or senior supply chain functional consultant who implements and configures advanced features of Dynamics 365 Supply Chain Management to meet the requirements of a business. You have an advanced knowledge of supply chain management operations including: Production Logistics Master planning and planning optimization Mixed reality and use of Microsoft 365 Copilot features for Dynamics 365 Supply Chain Management Advanced supply chain management, including rebate and service management As a candidate, you: Analyze business requirements. Translate the requirements into fully realized business processes and solutions. Apply industry-recommended practices to implementations. You demonstrate expertise in one or more of the following manufacturing methods: Discrete Process Lean You implement solutions that meet or exceed the needs of your customers by partnering with: Architects Developers Consultants Other stakeholders Important The English language version of this certification was updated on December 19, 2024. Review the study guide linked on the Exam MB-335 page for details about recent changes.

As a candidate for this certification, you should have solution architecture experience across functional and technical disciplines of Microsoft Power Platform. You should be able to facilitate design decisions based on recommended practices across development, configuration, integration, infrastructure, security, licensing, storage, and change management. In this role, you are required to architect and ensure the successful implementation of appropriate end-to-end solutions to address business and technical needs of organizations. You should have knowledge of: Microsoft Power Platform Dynamics 365 customer engagement apps Related Microsoft cloud solutions Other third-party technologies You should be aware of Power Platform Well-Architected framework and ideally have used it for implementation. Important The English language version of this certification was updated on September 23, 2024. Review the study guide linked on the Exam PL-600 page for details about recent changes.

As a candidate for this certification, you’re a supply chain management functional consultant who designs and configures Dynamics 365 Supply Chain Management and related tools and technologies to meet the requirements for a customer. You analyze business requirements and translate them into fully realized business processes and solutions that implement industry-recommended practices. You deliver solutions that meet or exceed the needs of your customers by partnering with: Architects Developers Consultants Other stakeholders You are familiar with the concept of supply chain processes and/or implementing Supply Chain Management, including: Product information management Sales processes Procurement processes Inventory management Warehouse management Master planning Asset management Transportation management Landed cost Vendor collaboration

As a candidate for this certification, you're a Microsoft Dynamics 365 customer experience analyst who has: Participated in or plans to participate in Dynamics 365 Sales implementations. An understanding of an organization's sales process. An understanding of the seller's perspective (user experience). The ability to demonstrate Dynamics 365 Customer Insights - Data and Customer Insights - Journeys capabilities. You’re responsible for configuring, customizing, and expanding the functionality of Dynamics 365 Sales to create business solutions that support, automate, and accelerate the company's sales process. You use your knowledge of customer experience capabilities in Dynamics 365 Sales and Microsoft Power Platform to inform the following design and implementation tasks: Configure Dynamics 365 Sales standard and premium features. Implement collaboration features. Configure the security model. Perform Dynamics 365 Sales customizations. Extend Dynamics 365 Sales with Microsoft Power Platform. Deploy the Dynamics 365 App for Outlook. As a candidate, you need: Experience configuring model-driven apps in Microsoft Power Apps. An understanding of accounts, contacts, and activities. An understanding of leads and opportunities. An understanding of the components of model-driven apps, including forms, views, charts, and dashboards. An understanding of model-driven app personal settings. Experience working with Dataverse solutions. An understanding of Dataverse, including tables, columns, and relationships. Familiarity with Power Automate cloud flow concepts, such as connectors, triggers, and actions. An understanding of the Dataverse security model and features, including business units, security roles, and row ownership and sharing. Important The English language version of this certification will be updated on March 19, 2025. Review the study guide linked in the Certification resources section for details about upcoming changes.

As a candidate for this certification, you analyze business requirements and translate them into fully realized business processes and solutions that implement industry-recommended practices. You have a fundamental understanding of accounting principles and financial operations as they relate to: Core tasks in the finance and operations apps Manufacturing Retail Supply chain management operations As a candidate for this exam, you specialize in one or more feature sets of Dynamics 365 Finance including: General ledger Accounts payable Accounts receivable Credit and collections Cash and bank management Budgeting Fixed assets Asset leasing Tax Expense management Subscription billing Cost accounting Cost management Consolidation and elimination

As a candidate for this certification, you are a Microsoft Dynamics 365 professional who advises stakeholders and translates business requirements into secure, scalable, and reliable solutions. You should have knowledge of the Dynamics 365 ecosystem and Microsoft Power Platform. You must have deep understanding of Dynamics 365 apps and copilots and AI used in Dynamics 365 apps. In addition, you must have extensive domain knowledge in one or more industry verticals. This role requires understanding how decisions affect the overall solution. Important The English language version of this certification will be updated on March 19, 2025. Review the study guide linked in the Certification resources section for details about upcoming changes.

As a candidate for this certification, you’re a functional consultant who implements core application setup processes for small and medium businesses. You configure the application in collaboration with the implementation team to provide the business with manageability and ease of use. You implement and configure Microsoft Dynamics 365 Business Central including: Setting up core functionality and modules, including:Financial management Sales Purchasing Inventory Migrating data to Business Central. You have applied knowledge of meeting business needs by specializing in one or more feature sets of Business Central. As a candidate, you may configure role centers including adapting insights, cues, action tiles, reports, and charts. You also may expand functionality by using extensions. You also understand how Business Central connects to: Microsoft 365 Microsoft Power Platform Dynamics 365 You may be eligible for ACE college credit if you pass this certification exam. See ACE college credit for certification exams for details.

To earn this Microsoft Applied Skills credential, learners demonstrate the ability to build intelligent apps with AI Builder, a feature within Microsoft Power Platform. Candidates for this credential should be familiar with the Microsoft Power Platform Environment Maker role, Power Automate, Power Platform canvas apps, Power Automate cloud flows and Dataverse. They should also have experience with AI Builder.

This course examines how administrators can manage and extend Microsoft 365 Copilot to meet their business needs. The course introduces you to Copilot, examines how to implement and administer it, and then explores the fundamentals of Copilot extensibility. Audience Profile This course is designed for administrators, Microsoft 365 administrators, and IT professionals who are interested in learning how to manage and extend Microsoft 365 Copilot.

This 1-day course teaches IT professionals who have experience with SAP solutions how to use Azure resources that include setting up and configuration of SAP environments in Azure for virtual machines, virtual networks, storage accounts, and Microsoft Entra ID. Learners will also explore backup, disaster recovery, and monitoring of SAP systems in Azure. Learn through the application of concepts, scenarios, and procedures through hands-on labs using Azure Center for SAP solutions. Audience Profile Administrators of SAP systems that run on Azure should take this course. Before taking this course, candidates should pass the Azure Administrator (AZ-104) or Azure Infrastructure Solutions (AZ-305) exam and have completed training in SAP HANA or SAP NetWeaver.

Learn the knowledge and skills to drive enablement of Microsoft 365 Copilot across your organization. Explore effective strategies, including the Microsoft 365 Copilot user enablement framework to help you create and implement a robust adoption plan. Audience Profile This course is designed for user enablement specialists, business leaders, managers, IT professionals, consultants, or anyone involved in the adoption of Microsoft Copilot 365 within their organization.