This exam covers the features and capabilities of Dynamics 365 Finance and Dynamics 365 Supply Chain Management. As a candidate for this certification, you aspire to understand how Finance and Supply Chain Management can be used to: Support the core financial model of an organization and its associated processes. Support the business operations of an organization, including warehousing and manufacturing. Unify different business processes into one software solution. Manage multiple legal entities within one business application. Integrate with other applications within the Microsoft ecosystem. This certification is intended for you if you’re seeking to start your journey using Finance and Supply Chain Management solutions. You can use this certification to prepare for role-based or specialty certifications, but it’s not a prerequisite for any of them.

As a Microsoft Dynamics 365 Business Central developer, you’re responsible for designing, developing, testing, and maintaining solutions based on Dynamics 365 Business Central. In this role, you develop apps that extend Business Central, including customizing or adding extra functionality. You also integrate Business Central with other applications, such as Microsoft Power Platform products. Plus, you need to ensure that data remains current during an upgrade process. As a Business Central developer, you’re responsible for troubleshooting and debugging issues in the system. This may involve: Identifying the root cause of a problem. Fixing bugs. Testing the solution to ensure that it works as expected. You may be required to optimize the performance of the system by: Identifying bottlenecks. Improving code quality. You must have applied knowledge of Business Central and the application language (AL), the development environment, and other tools to develop extensions for it. You need some knowledge of how to install and upgrade the system. You should also understand: Industry terminology. The Business Central role in relationship to Microsoft 365 and Dynamics 365. As a developer, you should have knowledge of: AppSource, Business Central–related technologies, frameworks, and services to build solutions. Technologies for application lifecycle management (ALM), including source control management (SCM) and continuous integration and continuous delivery (CI/CD).

As a candidate for this certification, you aspire to understand how customer engagement apps for Dynamics 365 can be used to: Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps. Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales. Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service. Schedule and complete work orders by using Dynamics 365 Field Service. Evaluate how Microsoft 365 Copilot can assist with each of these. The certification is intended for you if you’re seeking to start your journey using Dynamics 365 customer engagement solutions. You can use this certification to prepare for role-based or specialty certifications, but it’s not a prerequisite for any of them.

Learn the knowledge and skills to drive enablement of Microsoft 365 Copilot across your organization. Explore effective strategies, including the Microsoft 365 Copilot user enablement framework to help you create and implement a robust adoption plan. Audience Profile This course is designed for user enablement specialists, business leaders, managers, IT professionals, consultants, or anyone involved in the adoption of Microsoft Copilot 365 within their organization.